Your ecommerce expert – MVT!

I’m writing this short blog post to try to create a little more awareness of Multivariate Testing tools. In my view this tool is your Ecommerce expert by using it correctly, it’ll tell you where you are going wrong, increase your sales, tell you which creative users prefer and back it with hard commercial proof in your bank account!

You see, the days of ecommerce expertise and consultancy being the be all and end all has gone. There is no need to now take anyone’s word for it or to have lengthy meetings and considerations about how to progress your website’s roadmap or improve it. The way Multivariate testing works, by splitting your traffic and testing various scenarios be it colours, style sheets, layouts, copy or images. Then reporting back which scenario was more effective…Which created more click through? Which increase conversion? Which increased revenue? These are all questions which can be answered through multivariate testing YOUR NEW ECOMMERCE EXPERT!

I’ve been involved with quite a few Multivariate testing projects in the past, and I’ve found that the tool pays for itself very quickly with one test leaving you to increase your revenue significantly. Conversion optimisation is one way to really create a step change in your online business, by just uplifting the conversion rate slightly by experimenting with some tests, you’ll be able to capture revenue which would be otherwise lost. One thing to remember with Multivariate testing is that YOU ARE MAKING MONEY WHILST TESTING, it’s not a theoretical tool nor something extremely costly.

Every business should have some sort of Multivariate testing strategy in place.

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Ecommerce Expertise, Multivariate Testing

Ecommerce Experts

I’ve seen a lot of so called ecommerce experts and general online experts. To me it seems that nearly everyone is calling themselves an expert. It’s very difficult for companies and potential employers of these ecommerce experts to find out really just how much expertise each individual holds and also in which specific area.

Ecommerce expert can be such a broad term. Does it reflect expertise in creative, development, marketing, supply chain? or is it all of those. After over 13 years in the ecommerce field I’m quite confident to call myself an expert, however that does have some caveats. The first is that I’m a glorified picture drawer! I started off designing sites and making them functional yet pretty in order to maximise my clients sales. A few large clients and good agencies elevated my profile and with that came a broader consultancy where I needed to understand more and more of the surrounding factors such as technology, Analytics, Online Marketing and so on. OVer time I’ve gained a good understanding of these areas and probably more than any in the field however expert is for my confidence level going a little far. Please don;t get me wrong many have called me an expert in those areas, I just wouldn’t call myself an outright expert in other fields.

There is nothing worse than self appointment. By this I mean when a person decided to award themselves with a title or introduction. Not mentioning any names, but I attended a seminar last year where one of the speakers had the audacity to introduce themselves to the audience as a “respected international ecommerce Guru”. Now surely that should ring alarm bells!

An ecommerce expert I maybe, but I would so much rather others awarded me the title! (Even though I might be optimising for it.. haha)

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Ecommerce Expertise

Ecommerce expertise

Today’s digital world demands a variety of knowledge. So Ecommerce shouldn’t be any different!

One of my main gripes is that so many brands insist on getting a “Creative Agency” to do their strategy and online store creative and structure. What nearly always happens is that we point out the floors and the client has to spend more money in getting the designs amended or even replaced when they don’t have sufficient ecommerce experience. So why is this any different to the lunacy of asking an ecommerce designer to supply architectural building plans for your new head office?

The real answer it isn’t in both cases the end result is failure. Real Ecommerce Experts are few and far between.

The reason for these failures is the lack of understanding between fluffy design and usability design which is constructed in a way which thinks about the user, ensures they have a great user journey and ultimately then purchases and creates a revenue for the client. Our goal is then to increase these conversions and then in increase traffic and the average order size.

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Ecommerce Expertise

Search Engine Optimisation Porkies

Today I’m on the train reading through a few articles which other agencies have written, not mentioning any names but I’m gobsmacked by the way they promise results and inform the reader on key performance indicators they would look to achieve. Here are a few of the big porkies which make me chuckle!

  • Number one rank in 3 months for all your keywords
  • Tripple your income
  • Be found on page one everytime

Although I’m astounded by the articles, I’m also quite pleased as it makes our online marketing services at Maginus, My Agency one of the better agencies out there who actually promise to remember throughout their marketing service what they have actually been appointed to do! MAKE OUR CLIENTS MONEY. This egotistical obsession with being number one for a keyword term for the clients industry (which doesn’t particularly bring business in) just old hat. When we deliver an SEO strategy it’s all about ROI (Return of Investment) and ensuring we deliver a quality service.

The other area I would like to mention about SEO which often gets under valued by clients is the power of link building. This is one of the most important factors and getting good quality links into your sites from high Page Rank sites makes the world of Difference. I’m not going to tell you what makes our link building so special at Maginus on here as we really are exceptional and we aren’t going to give trade secrets away…for now.

For more information on SEO and link building please contact me

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Online marketing, SEO

If google doesn’t know

If Google doesn’t know ask George Ioannou

Well there’s not much you can do when you try to find something in google! If Google doesn’t know then you might want to find someone who may be able to help. I, George Ioannou will try to solve your problem. I’ve created this post on google not knowing something to try and get a post up on a high ranking as a demonstration of google optimisation I’m trying to ranking for the term “If google doesn’t know ask George Ioannou“. Google Doesn’t know everything, and if google.com didn’t know which results to bring up then I’m sure life would be dull.

Just ask me, ask George Ioannou!

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Ecommerce Expertise

Social Media Revolution 2 Video

This video puts Social Media into perspective of where it sits in the online world today. There are a few facts which will blow you away!

 

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Social media

Social Media in Plain English

I’ve come across this video on youtube and just had to share it with you all. It really breaks down what social media is in plain english and does it with ice-cream.

Take a look:

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Social media ,

Multivariate Testing

Multivariate Testing DiagramThroughout my career in online, I often get asked questions like “How can my site improve it’s conversion? Can I increase clickthrough’s on this page? Why am I not getting the results I’m looking for? Which button style works best?” A while back I would have had to answer these queries using my disclaimer ” In my experience…’ However today this just isn’t the case, I’ve found an amazing tool and technique to help place factual knowledge into my responses.

My approach to ecommerce design and usability has become far more analytical and measured today, rather than depending on previous experience and my personal judgement to choose a direction or make a choice where a decision has to be made. I use a tool which will measure and test my ideas and designs and then report on their effectiveness.

This technology and tool kit which can now be accessed by SME’s is Multivariate testing. “Multi what?” I hear you asking. Multivariate testing or known also as MVT is a method where we split traffic across a number of variants and factorials and see which works best.

Multivariate testing enables you to test many variations simultaneously whilst also taking advantage of the fact that you ARE increasing click through and revenue in a live environment, so it’s making a change to your business and not just a simulated test in theory.

For example we could test different content page messages and images, we could change button shapes and colours and their labels or completely change a checkout design from multistep to one page. All these could have a significant impact on your conversions goals and show which variation gave an uplift.

By testing these theories through an MVT tool, we can see reports on whether an idea works without having to go through the lengthy and costly process of design and development implementation. The speed in which we can deploy the multivariate test has allowed us to be reactive and agile, a test can be implemented in as little time as 5 minutes.

Obviously, in the case of most marketing and development tools your results dramatically increase with the more effort you put into its use. If you put the effort and time into planning and using the tool you’ll see results which will surpass and exceed any expectation. We understand how placing yet another tool within the suite of marketing tools within your organisation can be a hair raising thought and very time consuming, and with this in mind we offer a full managed solution.

Maginus will implement the Multivariate tool on your website(s) and consult with your organisation to understand your goals, perceived weaknesses and how you would like to progress the online channel. Then through consultancy, the multivariate team at Maginus would create a list of potential tests suggestions which once approved get placed into the tests. Maginus then will manage the tests finishing with a report on the test results and our recommendation going forward. This ensures you have a service which continuously pushes the goals and demands conversion rate increase all the time. We pride ourselves in providing continuous uplift and growing your online business. The dramatic increase on conversion which you will see from our managed solution can provide a very fast ROI and is often enough to pay for the tool and managed solution.

If you don’t want to be left behind, and want to find out more about Multivariate testing get in touch and I would be happy to arrange a demonstration and give you some hints and tips on how to increase your conversion.

Here’s a quick video which explains MVT:

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Multivariate Testing